Low Entropy FAQ

lowEntropy system FREQUENTLY ASKED QUESTIONS
Organizations: Organization Sign In Do I have to enter Org Id and Password every time I login Add Professional How to add a new professional to this organization How do I fill phone number fields Why Cant I edit Professional Id field What is Restrict-Code What is Minimum-Distance-Appt-to-Appt What is Max-Appts-Allowed field How many records I can add to list using AddList Button before storing Can I store a record without first putting in to the list using AddList View/Modify Professional How do I view information of a Professional How do I modify information of a Professional Why Modify button is disabled sometimes How do I fill phone number fields What is Restrict-Code What is Minimum-Distance-Appt-to-Appt What is Max-Appts-Allowed field Add Customer How to add a new customer to this organization How do I fill phone number fields Why Cant I edit Customer Id field What is Restriction What is Max Appointments field How many records I can add to list using AddList Button before storing Can I store a record without first putting in to the list using AddList View/Modify Customer How do I view information of a Customer How do I modify information of a Customer Why Modify button is disabled sometimes What is Restriction What is Max Appointments field Org Phone, Org-Fax or Contact Phone - How do I add Phone number Modify Organization Info How Can I modify Organization Information How do I change Organization Id How do I change Organization Name How do I change Organization Address Line 1. How do I change Organization State How do I change Organization Country Org Phone, Org-Fax or Contact Phone - How do I change Phone number How do I modify password View/Generate Reports View Report and Generate Report - What is the difference What is % Occupancy Report What is Professional Information Report What is Customer Information Report Why Customer Information Report is View only Email Professionals and Customers What is 'Email Professionals' option What is 'Email Customers' option How big/small the message to the customers can be Buy scheduling time How to to buy scheduling time When to buy scheduling time What happens after organization buys time for a professional (Organization Signin) Do I have to enter Org Id and Password every time I login At the first time, you have to enter both orgid and password. If you are using the same computer as before, the Org Id is autofilled for you. You have to enter the password always. This is set up like this to have better security. go to top ... (Add Professional) How to add a new professional to this organization? From the drop down selection, select the option 'Add Professional'. A new window pops up to add Professional(s). Follow the steps listed below to add professional(s). First add professional to the list by clicking on the AddList button after entering all the information in the appropriate fields. If there is any invalid field information, appropriate message will be displayed. Correct the information and click on the AddList button again. After all valid information is entered and AddList button clicked, a message appers saying " Record added to list". If there are more professionals to add, repeat the above step for each professional. Finally, click on the Store button to store all the professional records in the list. Wait for the confirmation message. go to top ... (Add Professional) How do I fill phone number fields? Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered. go to top ... (Add Professional) Why Cant I edit Professional Id field? Professional Id field is automatically populated by first letter of First Name and upto 7 charecters of Last Name. If this Id is allready existing, then Professional Id field is made editable and you can modify this Id. go to top ... (Add Professional) What is Restrict-Code? This value is always 'N' or 'n' or '0'. This means that this Professional is not restricted to access the system. This will be filled by default. go to top ... (Add Professional) What is Minimum-Distance-Appt-to-Appt ? This is the minimum distance in minutes between two consecutive appointments a customer should maintain when allowed to have multiple appointments. go to top ... (Add Professional) What is Max-Appts-Allowed field? This represents the maximum number of future scheduled appointments a customer can have with this professional. This can be one or more. go to top ... (Add Professional) How many records I can add to list using AddList Button before storing ? There is no restriction on this number. If you are adding hundreds of professionals, it is always better to store a few (say 20) at a time. go to top ... (Add Professional) Can I store a record without first putting in to the list using AddList ? No. Always put the record into the ADDList and then Store. go to top ... (View/Modify Professional) How do I view information of a Professional? Enter a valid Professional ID value in the Professional Id field and press the Tab key. Wait for the professional information to pop up in the appropriate fields. go to top ... (View/Modify Professional) How do I modify information of a Professional? Follow the steps listed below: Enter valid Professional Id in the Professional Id field and press Tab key. Wait for the professional information to pop up in appropriate fields. Modify the information in the fields as desired Click on the Modify button. Wait for the confirmation. go to top ... (View/Modify Professional) Why Modify button is disabled sometimes ? This button is disabled when there is no information to modify. go to top ... (View/Modify Professional) How do I fill phone number fields? Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered. go to top ... (View/Modify Professional) What is Restrict-Code ? This value is always 'N' or 'n' or '0'. This means that this Professional is not restricted to access the system. This value is changed to 'Y' or 'y' or '1' when the professional is to be restricted. go to top ... (View/Modify Professional) What is Minimum-Distance-Appt-to-Appt ? This is the minimum distance in minutes between two consecutive appointments a customer should maintain when allowed to have multiple appointments. go to top ... (View/Modify Professional) What is Max-Appts-Allowed field ? This represents the maximum number of future scheduled appointments a customer can have with this professional. This can be one or more. go to top ... (Add Customer) How to add a new customer to this organization ? From the drop down selection, select the option 'Add Customer'. A new window pops up to add customer(s). Follow the steps listed below to add customer(s). First add a customer to the list by clicking on the AddList button after entering all the information in the appropriate fields. If there is any invalid field information, appropriate message will be displayed. Correct the information and click on the AddList button again. After all valid information is entered and AddList button clicked, a message appers saying " Record added to list". If there are more customers to add, repeat the above step for each customer. Finally, click on the Store button to store all the customer records in the list. Wait for the confirmation message. go to top ... (Add Customer) How do I fill phone number fields ? Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered. go to top ... (Add Customer) Why Cant I edit Customer Id field ? Customer Id field is automatically populated by first letter of First Name and upto 7 charecters of Last Name. If this Id is allready existing, then Customer Id field is made editable and you can modify this Id. go to top ... (Add Customer) What is Restriction ? This value is always 'N' or 'n' or '0'. This means that this Customer is not restricted to access the system. This will be filled by default. go to top ... (Add Customer) What is Max Appointments field ? This represents maximum number of future scheduled appointments this customer can have with a professional. go to top ... (Add Customer) How many records I can add to list using AddList Button before storing ? There is no restriction on this number. If you are adding hundreds of customers, it is always better to store a few (say 20) at a time. go to top ... (Add Customer) Can I store a record without first putting in to the list using AddList ? No. Always put the record into the ADDList and then Store. go to top ... (View/Modify Customer) How do I view information of a Customer ? Enter a valid Customer ID value in the Customer Id field and press the Tab key. Wait for the customer information to pop up in the appropriate fields. go to top ... (View/Modify Customer) How do I modify information of a Customer? Follow the steps listed below: Enter valid Customer Id in the Customer Id field and press Tab key. Wait for the customer information to pop up in appropriate fields. Modify the information in the fields as desired Click on the Store button. Wait for the confirmation. go to top ... (View/Modify Customer) Why Modify button is disabled sometimes? This button is disabled when there is no information to modify. go to top ... (View/Modify Customer) What is Restriction? This value is always 'N' or 'n' or '0'. This means that this customer is not restricted to access the system. This value is changed to 'Y' or 'y' or '1' when the customer is to be restricted. go to top ... (View/Modify Customer) What is Max Appointments field ? This represents the maximum number of future scheduled appointments a customer can have with a professional. This can be one or more. go to top ... (View/Modify Customer) Org Phone, Org-Fax or Contact Phone - How do I add Phone number ? Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered. go to top ... (Modify Organization Info) How Can I modify Organization Information ? From the drop down selection select 'Modify Organization' option Make required modification to the information and click on the Modify button. go to top ... (Modify Organization Info) How do I change Organization Id ? Organization Id can not be changed. go to top ... (Modify Organization Info) How do I change Organization Name ? You are not allowed to change the Organization Name from this window. If you want you can change the name by contacting lowEntropy service center. go to top ... (Modify Organization Info) How do I change Organization Address Line1 ? You are not allowed to change the Organization Address Line 1 from this window. If you want you can change the Address Line 1 by contacting lowEntropy service center. go to top ... (Modify Organization Info) How do I change Organization State ? You are not allowed to change the Organization State from this window. If you want you can change the State by contacting lowEntropy service center. go to top ... (Modify Organization Info) How do I change Organization Country ? You are not allowed to change the Organization Country from this window. If you want you can change the Country by contacting lowEntropy service center. go to top ... (Modify Organization Info) Org Phone, Org-Fax or Contact Phone - How do I change Phone number ? Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered. go to top ... (Modify Organization Info) How do I modify password ? From the drop down selection select 'Modify Organization' option. In the new window that pops up, high light the password value and over type new password. High light the Retype field value and type new password over it again. Click on the modify button and wait for confirmation. go to top ... (View/Generate Reports) View Report and Generate Report - What is the difference ? 'View Report' option will display most recently generated report in a new window. 'Generate Report' option will generate a new report right now. It is recommended that ' View eport' option be used as far as possible. "Generate Report' consumes more resources and is costly. go to top ... (View/Generate Reports) What is % Occupancy Report ? % Occupancy Report will display for every professional the percentage of total available slots that are allready occupied today, this week, month, 2 months, 3 months and 4 months. go to top ... (View/Generate Reports) What is Professional Information Report ? This report displays all the information pertaining to all professionals in the organization. go to top ... (View/Generate Reports) What is Customer Information Report ? This report displays all the information pertaining to all customers in the organization. go to top ... (View/Generate Reports) Why Customer Information Report is View only ? In view of the large number of customers, generating this report is expensive and is generated only on special request. This may be generated once in a day, week, or month as the need be. go to top ... (Email) What is 'Email Professionals' option ? With this option, organization can send general Email to all its professionals. Select this option from drop down selection and fill in the text message in the message box and click on Send Mail button. This message will be sent to all professionals. go to top ... (Email) What is 'Email Customers' option ? With this option, organization can send general Email to all its customers. Select this option from drop down selection and fill in the text message in the message box and click on Send Mail button. This message will be sent to all customers. go to top ... (Email) How big/small the message to the customers can be ? Though there is no limit on the size. recommanded size is less than 200 words. go to top ... (Buy Scheduling Time) How to to buy scheduling time ? Currently buying scheduling time is manual. After registering with lowEntropy system, it is to be bought for every professional in communication with Service center. go to top ... (Buy Scheduling Time) When to buy scheduling time ? Scheduling time for every professional for a calendar year is generally bought a few months before the start of that calendar year. go to top ... (Buy Scheduling Time) What happens after Orgnization buys time for a professional? After the organization buys time, one unavailable-time-slot per day is added to the professional schedule for the entire caledar year. go to top ...

lowEntropy system
FREQUENTLY ASKED QUESTIONS

Organizations:

Organization Sign In
- Do I have to enter Org Id and Password every time I login
Add Professional
View/Modify Professional
Add Customer
View/Modify Customer
Modify Organization Info
View/Generate Reports
Email Professionals and Customers
Buy scheduling time

(Organization Signin)
Do I have to enter Org Id and Password every time I login

At the first time, you have to enter both orgid and password. If you are using the same computer as before, the Org Id is autofilled for you. You have to enter the password always. This is set up like this to have better security.
go to top ...

(Add Professional)
How to add a new professional to this organization?

From the drop down selection, select the option 'Add Professional'. A new window pops up to add Professional(s).

Follow the steps listed below to add professional(s).

First add professional to the list by clicking on the AddList button after entering all the information in the appropriate fields. If there is any invalid field information, appropriate message will be displayed. Correct the information and click on the AddList button again. After all valid information is entered and AddList button clicked, a message appers saying " Record added to list".
If there are more professionals to add, repeat the above step for each professional.
Finally, click on the Store button to store all the professional records in the list. Wait for the confirmation message.

go to top ...

(Add Professional)
How do I fill phone number fields?

Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered.
go to top ...

(Add Professional)
Why Cant I edit Professional Id field?

Professional Id field is automatically populated by first letter of First Name and upto 7 charecters of Last Name.

If this Id is allready existing, then Professional Id field is made editable and you can modify this Id.
go to top ...

(Add Professional)
What is Restrict-Code?

This value is always 'N' or 'n' or '0'. This means that this Professional is not restricted to access the system. This will be filled by default.
go to top ...

(Add Professional)
What is Minimum-Distance-Appt-to-Appt ?

This is the minimum distance in minutes between two consecutive appointments a customer should maintain when allowed to have multiple appointments.
go to top ...

(Add Professional)
What is Max-Appts-Allowed field?

This represents the maximum number of future scheduled appointments a customer can have with this professional. This can be one or more.
go to top ...

(Add Professional)
How many records I can add to list using AddList Button before storing ?

There is no restriction on this number. If you are adding hundreds of professionals, it is always better to store a few (say 20) at a time.
go to top ...

(Add Professional)
Can I store a record without first putting in to the list using AddList ?

No. Always put the record into the ADDList and then Store.
go to top ...

(View/Modify Professional)
How do I view information of a Professional?

Enter a valid Professional ID value in the Professional Id field and press the Tab key. Wait for the professional information to pop up in the appropriate fields.
go to top ...

(View/Modify Professional)
How do I modify information of a Professional?

Follow the steps listed below:

Enter valid Professional Id in the Professional Id field and press Tab key.

Wait for the professional information to pop up in appropriate fields.

Modify the information in the fields as desired

Click on the Modify button.

Wait for the confirmation.

go to top ...

(View/Modify Professional)
Why Modify button is disabled sometimes ?

This button is disabled when there is no information to modify.
go to top ...

(View/Modify Professional)
How do I fill phone number fields?

Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered.
go to top ...

(View/Modify Professional)
What is Restrict-Code ?

This value is always 'N' or 'n' or '0'. This means that this Professional is not restricted to access the system.

This value is changed to 'Y' or 'y' or '1' when the professional is to be restricted.
go to top ...

(View/Modify Professional)
What is Minimum-Distance-Appt-to-Appt ?

This is the minimum distance in minutes between two consecutive appointments a customer should maintain when allowed to have multiple appointments.
go to top ...

(View/Modify Professional)
What is Max-Appts-Allowed field ?

This represents the maximum number of future scheduled appointments a customer can have with this professional. This can be one or more.
go to top ...

(Add Customer)
How to add a new customer to this organization ?

From the drop down selection, select the option 'Add Customer'. A new window pops up to add customer(s).

Follow the steps listed below to add customer(s).

First add a customer to the list by clicking on the AddList button after entering all the information in the appropriate fields. If there is any invalid field information, appropriate message will be displayed. Correct the information and click on the AddList button again. After all valid information is entered and AddList button clicked, a message appers saying " Record added to list".

If there are more customers to add, repeat the above step for each customer.

Finally, click on the Store button to store all the customer records in the list. Wait for the confirmation message.

go to top ...

(Add Customer)
How do I fill phone number fields ?

Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered.
go to top ...

(Add Customer)
Why Cant I edit Customer Id field ?

Customer Id field is automatically populated by first letter of First Name and upto 7 charecters of Last Name.

If this Id is allready existing, then Customer Id field is made editable and you can modify this Id.
go to top ...

(Add Customer)
What is Restriction ?

This value is always 'N' or 'n' or '0'. This means that this Customer is not restricted to access the system. This will be filled by default.
go to top ...

(Add Customer)
What is Max Appointments field ?

This represents maximum number of future scheduled appointments this customer can have with a professional.
go to top ...

(Add Customer)
How many records I can add to list using AddList Button before storing ?

There is no restriction on this number. If you are adding hundreds of customers, it is always better to store a few (say 20) at a time.
go to top ...

(Add Customer)
Can I store a record without first putting in to the list using AddList ?

No. Always put the record into the ADDList and then Store.
go to top ...

(View/Modify Customer)
How do I view information of a Customer ?

Enter a valid Customer ID value in the Customer Id field and press the Tab key. Wait for the customer information to pop up in the appropriate fields.
go to top ...

(View/Modify Customer)
How do I modify information of a Customer?

Follow the steps listed below:

Enter valid Customer Id in the Customer Id field and press Tab key.

Wait for the customer information to pop up in appropriate fields.

Modify the information in the fields as desired

Click on the Store button.

Wait for the confirmation.

go to top ...

(View/Modify Customer)
Why Modify button is disabled sometimes?

This button is disabled when there is no information to modify.
go to top ...

(View/Modify Customer)
What is Restriction?

This value is always 'N' or 'n' or '0'. This means that this customer is not restricted to access the system.

This value is changed to 'Y' or 'y' or '1' when the customer is to be restricted.
go to top ...

(View/Modify Customer)
What is Max Appointments field ?

This represents the maximum number of future scheduled appointments a customer can have with a professional. This can be one or more.
go to top ...

(View/Modify Customer)
Org Phone, Org-Fax or Contact Phone - How do I add Phone number ?

Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered.
go to top ...

(Modify Organization Info)
How Can I modify Organization Information ?

From the drop down selection select 'Modify Organization' option Make required modification to the information and click on the Modify button.
go to top ...

(Modify Organization Info)
How do I change Organization Id ?

Organization Id can not be changed.
go to top ...

(Modify Organization Info)
How do I change Organization Name ?

You are not allowed to change the Organization Name from this window.

If you want you can change the name by contacting lowEntropy service center.
go to top ...

(Modify Organization Info)
How do I change Organization Address Line1 ?

You are not allowed to change the Organization Address Line 1 from this window.

If you want you can change the Address Line 1 by contacting lowEntropy service center.
go to top ...

(Modify Organization Info)
How do I change Organization State ?

You are not allowed to change the Organization State from this window.

If you want you can change the State by contacting lowEntropy service center.
go to top ...

(Modify Organization Info)
How do I change Organization Country ?

You are not allowed to change the Organization Country from this window.

If you want you can change the Country by contacting lowEntropy service center.
go to top ...

(Modify Organization Info)
Org Phone, Org-Fax or Contact Phone - How do I change Phone number ?

Enter phone number in dizital format with no special charecters in between. Only numbers are to be entered.
go to top ...

(Modify Organization Info)
How do I modify password ?

From the drop down selection select 'Modify Organization' option. In the new window that pops up, high light the password value and over type new password. High light the Retype field value and type new password over it again. Click on the modify button and wait for confirmation.
go to top ...

(View/Generate Reports)
View Report and Generate Report - What is the difference ?

'View Report' option will display most recently generated report in a new window. 'Generate Report' option will generate a new report right now. It is recommended that ' View eport' option be used as far as possible. "Generate Report' consumes more resources and is costly.
go to top ...

(View/Generate Reports)
What is % Occupancy Report ?

% Occupancy Report will display for every professional the percentage of total available slots that are allready occupied today, this week, month, 2 months, 3 months and 4 months.
go to top ...

(View/Generate Reports)
What is Professional Information Report ?

This report displays all the information pertaining to all professionals in the organization.
go to top ...

(View/Generate Reports)
What is Customer Information Report ?

This report displays all the information pertaining to all customers in the organization.
go to top ...

(View/Generate Reports)
Why Customer Information Report is View only ?

In view of the large number of customers, generating this report is expensive and is generated only on special request. This may be generated once in a day, week, or month as the need be.
go to top ...

(Email)
What is 'Email Professionals' option ?

With this option, organization can send general Email to all its professionals.

Select this option from drop down selection and fill in the text message in the message box and click on Send Mail button. This message will be sent to all professionals.

go to top ...

(Email)
What is 'Email Customers' option ?

With this option, organization can send general Email to all its customers.

Select this option from drop down selection and fill in the text message in the message box and click on Send Mail button. This message will be sent to all customers.

go to top ...

(Email)
How big/small the message to the customers can be ?

Though there is no limit on the size. recommanded size is less than 200 words.
go to top ...

(Buy Scheduling Time)
How to to buy scheduling time ?

Currently buying scheduling time is manual. After registering with lowEntropy system, it is to be bought for every professional in communication with Service center.
go to top ...

(Buy Scheduling Time)
When to buy scheduling time ?

Scheduling time for every professional for a calendar year is generally bought a few months before the start of that calendar year.
go to top ...

(Buy Scheduling Time)
What happens after Orgnization buys time for a professional?

After the organization buys time, one unavailable-time-slot per day is added to the professional schedule for the entire caledar year.
go to top ...