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lowEntropy system
 FREQUENTLY ASKED QUESTIONS
Customers:
(Customer Signin)
 Do I have to enter Org Id And Prof Id every time I login ?

At the first time, you have to enter org Id, Professional Id,Customer Id and password. If you are using the same computer as before, the Org Id, Professional Id and Customer Id are autofilled for you. You have to enter the password always. This is set up like this to have better security.
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(Browse Time Slots)
 How do I see the next week's information ?

Find the drop down selection named 'Go Num. Weeks Forward' on the top right side of the professional interface window. Use this drop down selection to go to later week(s)'s time slots. This selection button is disabled when you are at the last possible calendar week.
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(Browse Time Slots)
 How do I see previous week's information ?

Find the drop down selection named 'Go Num. Weeks Backward' on the top left side of the professional interface window. Use this drop down selection to go to previous week(s)'s time slots. This selection button is disabled when you are at the first possible calendar week.
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(Browse Time Slots)
 How do I see later hours of the day ?

Find the drop down selection named '||||||---Scroll for More Data---||||||' on the bottom middle of the professional interface window. Use this drop down selection to go to later hours or earlier hours of the day. This selection button is disabled when this week's data fits in one window and there is no more data to browse vertically.
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(Time Slots already Occupied/scheduled)
 How do I identify already scheduled appointment ?

The time-slot colored pink red corresponds to already scheduled appointment. That means you have allready scheduled that time slot.
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(Time Slots already Occupied/scheduled)
 Can I cancel allready scheduled appointment ?

Yes, you can cancel an allready scheduled appointment.
  1. Click on the occupied slot (pink red). New window titled "CANCELING THIS ALLREADY SCHEDULED APPOINTMENT" pops up.

  2. From the "CANCELING THIS ALLREADY SCHEDULED APPOINTMENT" window, click on the button 'OK'. A dialog window "Please Remember" pops up with a comment indicating that you can reverse the current modification if you choose so before saving all the selected modifications.

  3. Click on 'OK' button from the dialog window. The two small windows, Dialog window and "CANCELING THIS ALLREADY SCHEDULED APPOINTMENT" window, will disapper. And the color of the slot turns to lavender.

  4. Now you are back in to the Professional Interface Window again. If you have more modifications to make to the slots, proceed with those modifications before saving all modifications.

  5. Follow the procedure SAVE-MODIFICATION(S). If the update is successful, this color changes from lavender to lavenderblush. Lavenderblush indicates that this slot is available to customers.

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(Time Slots Available to customers)
 How do I identify slots available to customers ?

The time-slot colored lavender blush corresponds to an available slot. That means this time slot is available for customers to schedule.
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(Time Slots Available to customers)
 How do I schedule this slot and make an appointment ?

  1. Click on the available slot (lavender blush). New window titled "SCHEDULING THIS NEW APPOINTMENT" pops up.

  2. From the "SCHEDULING THIS NEW APPOINTMENT" window , click on the button 'OK'. A dialog window "PLEASE REMBER" pops up indicating that you can reverse this modification assignment if you choose to do so before saving all the selected modifications.

  3. Click on 'OK' button from the dialog window. The two small windows, Dialog window and "SCHEDULING THIS NEW APPOINTMENT" window, will disapper. And the color of the slot turns yellow.

  4. Now you are back in to the Professional Interface Window again. If you have more modifications to make to the slots, proceed with those modifications before saving all modifications.

  5. Follow the procedure SAVE-MODIFICATION(S). If the update is successful, this color changes from yellow to pink red. Pink red indicates that this slot is assigned to you and an appointment is scheduled.

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(Time slots Selected for Modifications )
 How do I identify slots selected for modification ?

The time-slot colored yellow or lavender corresponds to time slot selected for modification. That means, some modification is made on this slot and, it is pending to be saved.
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(Time slots Selected for Modifications )
 Can I reverse back the modifications sought on a particular slot ?

Yes. You can undo the modification if you change your mind before final update:
  1. From the Professional interface screen, click on the yellow or lavender colored slot corresponding to intended cancellation of the earlier modification. New window, confirming your reversing decesion, pops up.

  2. Click on the 'OK' button from the confirming window. A dialog window with a message that you can still reverse the 'undo process' appears.

  3. Click on the 'OK' button from the dialog window.

    You will be back in the Professional Interface Window. The yellow color changes back to lavenderBlush ( or, lavender changes back to pink red ).


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(Time slots Selected for Modifications )
 How do I see all the selected modifications ?

  1. Click on 'List Modification(s)' button. A new window, titled 'LIST OF MODIFICATIONS', pops up.

  2. If the list is big, use 'Forward' and 'Backward' buttons to scroll.

  3. Click on the button 'OK' to close this window.


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(Time slots Selected for Modifications )
 How do I update all the selected modifications ?

When you are done with making all modifications, follow the steps below to save these modifications
  1. Click on 'Save Selected Modification(s)' button. A new window, 'FINAL SELECTIONS FOR UPDATE', pops up.

  2. From the "FINAL SELECTIONS FOR UPDATE" window, click on the button 'UPDATE ALL'. Please wait while processing the update request. When the update is complete, a new window titled "STATUS OF REQUESTED MODIFICATIONS" appers in place of "FINAL SELECTIONS FOR UPDATE" window.

  3. Make a note of the status of the update and click on "OK" button from this "STATUS OF REQUESTED MODIFICATIONS" window.

    The color of the time slot(s) changes from yellow or lavender to appropriate(lavenderBlush or pinkred) color depending on the status of the update.


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(Other Functions)
 How to modify personal information ?

  1. Find the drop down selection named '<<<<<----lowEntropy---->>>>>' on the top middle of the customer interface window. From this drop down selection, select 'Modify Personal Information' option. A new window to modify personal information pops up.

  2. Make required changes to Address, city, state, zip, country, phone numbers, and email.

  3. Click on 'Modify' button and wait until a message indicating successful modification is displayed.

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(Other Functions)
 How to modify password ?

  1. Find the drop down selection named '<<<<<----lowEntropy---->>>>>' on the top middle of the customer interface window. From this drop down selection, select 'Modify Personal Information' option. A new window to modify personal information pops up.

  2. Make required changes to 'Password' field value. Enter the same value into the 'Retype' field.

  3. Click on 'Modify' button and wait until a message indicating successful modification is displayed.
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